Complaint

Should you wish to return a product, please complete this online form as fully as possible and send it off.
You will then immediately receive an RMA number (Return Material Authorization) from us, along with a shipping address to return the faulty product.

Sending returns without an RMA number or to an incorrect address can much delay the process or even prevent it being handled altogether.

If you require assistance in completing the form or have any questions, please contact your sales representative at VS.

Customer Information

Rejection Data

Reason for Rejection

Nonconfirming Product

Discovered at Delivery

Discovered during Installation

Discovered in Operation

Bad Delivery

Too little amount delivered

Too big amount delivered

Wrong Product delivered

Transport Damage

Further Information

File upload

Add files

Text files: Please save all text documents in Microsoft Word document format (.doc) before uploading them.
Image files (photos): besides PDF we accept JPG, GIF or PNG formats.
Please make sure that your attached files do not exceed the size of 3 MB each.

Data / Spam protection

We make every effort to keep all information you provide to us confidential.
We use this information exclusively for the purposes specified in the data protection declaration.

Yes, I have read the data protection declaration and agree to its contents.

Spam protection*

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Alternative complaint message

In the event of a complaint, you can also send an e-mail to the following address: complaint@vossloh-schwabe.com
We will come back to you as soon as possible.

For assistance in completing the form or if you have any queries, please contact your sales contact at VS.

Contact